Who we are
11 Plus Writing Coach provides parent-focused writing feedback and coaching tools for 11+ preparation. For privacy questions, contact us at [email protected].
Information we collect
We may collect the following categories of information:
- Account details such as name, email address, and login credentials.
- Child profile information you choose to add for writing support.
- Writing submissions, feedback history, and coaching interactions.
- Billing and subscription records where paid plans are used.
- Technical information such as device, browser, IP address, and basic analytics events.
- Support communications you send to us.
How we use your information
We use personal information to:
- Provide and improve the service, including feedback, reporting, and account functionality.
- Manage authentication, account security, and fraud prevention.
- Process subscriptions, billing, and customer support requests.
- Send essential service communications and policy updates.
- Understand product usage trends and improve website performance.
- Comply with legal obligations and enforce our terms.
Legal bases for processing
Where applicable under data protection law, we rely on one or more legal bases:
- Performance of a contract when delivering requested services.
- Legitimate interests such as service improvement, security, and abuse prevention.
- Legal obligations, including financial and regulatory compliance.
- Consent where required, for example for optional communications.
Data retention
We retain information only for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and operational needs.
Security
We use reasonable technical and organisational safeguards to protect personal information. No system is completely secure, so we cannot guarantee absolute security.
Children's data
Our service is designed for parent-led use. Parents or guardians are responsible for information submitted about children and should avoid sharing unnecessary personal details in writing content.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information.
To make a request, contact [email protected]. We may need to verify your identity before completing a request.
Changes to this policy
We may update this Privacy Policy from time to time. If changes are material, we will update the effective date and take reasonable steps to notify users through the website or service.
Contact us
If you have privacy-related questions, contact us at [email protected].